Terms of Sale
These terms apply to every order you place on this website as a consumer. Please read them before ordering. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. About us
ORiginal Detailing
Scunthorpe, North Lincolnshire, UK
Email: hello@originaldetailing.co.uk
2. Your order and our contract
When you place an order you'll receive an email acknowledging it. Our contract with you is formed when we confirm your order by email (for card payments, once payment is successfully taken; for Cash on Collection, when we confirm the order). If we can't accept your order — for example because an item is out of stock or there's an obvious pricing error — we'll tell you and won't charge you, or will refund you in full.
Product images are for illustration. Packaging may vary slightly from the photos.
3. Prices and payment
Prices are shown in pounds sterling (£). Delivery charges are shown separately at checkout before you pay. Card payments (including Apple Pay and Google Pay) are processed securely by Stripe; we never see or store your full card details.
Cash on Collection is available only when you choose collection. Please bring the exact amount. If an order isn't collected or paid within 14 days of us telling you it's ready, we may cancel it.
4. Delivery and collection
We deliver to UK addresses only. We aim to dispatch within 1–2 working days; estimated delivery times are shown at checkout and in our Delivery & Returns policy. Unless we agree otherwise, we'll deliver within 30 days of your order. Responsibility for the goods passes to you when they're delivered to you or to someone you've nominated, or when you collect them.
You'll receive a tracking number by email and in your account when your order is dispatched.
5. Your right to cancel (14 days)
You can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. To cancel, tell us clearly — by email to hello@originaldetailing.co.uk, through our contact form, or using the model cancellation form below.
You must return the goods to us within 14 days of telling us you're cancelling. Unless the item is faulty or incorrect, you are responsible for the cost of returning it. We'll refund the price of the goods and the standard delivery cost you paid within 14 days of receiving the goods back (or evidence you've returned them), using your original payment method. If you chose a more expensive delivery option, we only refund the cost of our cheapest standard delivery.
Exceptions. The right to cancel does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery. Many detailing chemicals fall into this category once opened. We may reduce your refund to reflect any loss in value caused by handling goods more than necessary to establish their nature, characteristics and functioning.
Model cancellation form (copy into an email): To ORiginal Detailing, hello@originaldetailing.co.uk: I hereby give notice that I cancel my contract of sale of the following goods: [items], ordered on [date] / received on [date], order number [OD…], name, address, date.
6. Faulty or incorrect goods
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they're not:
- within 30 days of delivery you're entitled to a full refund;
- within 6 months you're entitled to a repair or replacement, and if that fails, a refund (we'll assume the fault was there at delivery unless we can show otherwise);
- after 6 months you may still be entitled to a repair, replacement or partial refund, but you may need to show the fault was present when delivered.
We'll pay reasonable return costs for faulty or incorrect goods. Please contact us with your order number and, if possible, a photo.
7. Using our products safely
Always read the label and any safety data before use. Test products on an inconspicuous area first, follow the manufacturer's dilution and dwell times, and keep chemicals out of the reach of children. We're not responsible for damage caused by using a product other than as instructed.
8. Our liability
If we fail to comply with these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach or negligence. We don't exclude or limit liability where it would be unlawful to do so — including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights. We supply products for domestic and private use only and aren't liable to business customers for loss of profit or business interruption.
9. Promotions and voucher codes
Codes can't be exchanged for cash, can only be used once per order, and may have conditions such as a minimum spend, expiry date or one use per customer — these are shown when you apply the code. If you return items bought with a discount, the refund reflects the price you actually paid.
10. Reviews
Reviews are checked before they're published to remove spam, offensive content or personal information. We publish positive and negative genuine reviews alike, and mark reviews from customers who bought the product as "Verified buyer". We don't offer incentives for reviews.
11. Complaints
If something's gone wrong, please contact us first — we'll aim to put it right quickly. If you're not satisfied you can contact Citizens Advice consumer service on 0808 223 1133.
12. Law and jurisdiction
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in your local courts.